Shipping & Returns


Shipping Information

FREE UPS GROUND SHIPPING ON ALL US ORDERS!

Orders typically ship the next business day. Orders placed Friday through Sunday will ship out Monday.

Shipping Rates (within the United States) is as follow:

UPS Ground - FREE

USPS 2 Day Priority Mail - $30

Note: Arrival time with free shipping is not guaranteed. For guaranteed arrival time, please select an upgraded shipping option. 

International Shipping: We currently only accept domestic orders. We will offer international shipping in the near future. Please check back soon! 

 

Order Cancellation

In-Stock Items

For in-stock items, you can cancel an order as long as the order is still “in process”. Please simply send an email to info@ectula.com with your order number if you wish to cancel an order. An order cannot be cancelled once it is shipped.

Made-to-Order Items

For made-to-order items, you can cancel an order within 24 hours of placing an order for a full refund. Please simply send an email to info@ectula.com with your order number if you wish to cancel an order. Orders cancelled after the 24-hours period will be subject to a 20% cancellation fee. The 20% cancellation fee is calculated based on the product purchase price and will be deducted from the total amount of the order. 

For both in-stock and made-to-order items, you can return the items for a full refund once you receive the items as long as the items returned are undamaged, unused, and with all original tags attached.  Please see our Return Policy for details. 

Returns & Exchanges

We want you to love what you ordered from ectu! In the event that something is not right, please let us know. We will make the return process as simple as possible. 

Return

Returns of full-price merchandise (including made to order items) are accepted within 14 days of receipt of purchase. Merchandise returned must be undamaged, unused, and with all original tags attached. 

All returns must be authorized by ectu. Please request a label from our returns team so that we can process your return faster and smoother.

How to Send Your Return

Step 1 - Please request authorization to make a return within 14 days of receiving your package by sending an email to info@ectula.com. Please provide your order number and the item that you would like to return. Our returns team can approve your return and provide you with a pre-paid return-shipping label. 

Step 2 - Securely repackage your return with protective packaging.

Step 3 - Affix the prepared shipping label to your package.

Step 4 - Drop off your package at a UPS location OR visit www.ups.com/pickup to arrange for a free pickup. Returns must be postmarked within 7 days of receipt of your return authorization email. 

You will receive an email once your return has been processed. Please allow 5 business days from the time we receive your return for it to be processed. The refund will be processed in the original form of payment. Please allow up to 1 billing cycle for the credit to post to your account. Original shipping charges and any shipping taxes are non-refundable. 

ectu reserves the right to deny refunds for a returned item that does not comply with this policy.

Exchanges

ectu does not currently offer exchanges on merchandise purchased on our website. If you are looking for a different color of an item already purchased, you can simply return the item in your possession and place a new order for the desired item.