FAQs

COVID-19 UPDATE:

As the crisis continues to unfold, we are fortunate enough to be operating and continue to accept and fulfill orders. We are adhering to the strict CDC guidelines and doing everything in our power to ensure the safety of our customers and our team. Here are a few changes that we have made:

CUSTOMER & TEAM SAFETY

Our team are washing their hands frequently and have been provided non-medical masks and gloves to wear while in the warehouse and packing your items for delivery. Our packing area is constantly being sanitized and wiped down to ensure that the package is sent to you in a safe and hygienic manner.

SHIPPING and RETURNS

Please allow us an extra few days to ship your order as we make these adjustments. And as usual, returns are free for all US orders. For more information, please contact us at info@ectula.com.

For better or worse (we hope for the better soon), WE ARE ALL IN THIS TOGETHER.

SHIPPING & RETURN POLICY

What countries does ectu ship to?

We currently ship to the following countries: Albania, Andorra, Australia, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Cambodia, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Fiji, Finland, France, French Polynesia, Germany, Gibraltar, Greece, Greenland, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Italy, Japan, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malaysia, Malta, Moldova, Monaco, Montenegro, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Russian Federation, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Republic of Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, United States, and Vietnam.

How many days do I have to return my product?

Returns of full-price merchandise are accepted within 14 days of receipt of purchase. Merchandise returned must be undamaged, unused, and with all original tags attached.

How to ship back my return?

Step 1 - Please request authorization to make a return within 14 days of receiving your package by sending an email to info@ectula.com. Please provide your order number and the item that you would like to return. Our returns team can approve your return and provide you with a pre-paid return-shipping label for US Orders only. For international orders, customers will be responsible for the return shipping cost to have the item shipped back to our warehouse in California in the United States.

Step 2 - Securely repackage your return with protective packaging.

Step 3 - Affix the prepared shipping label to your package.

Step 4 - Drop off your package at a UPS location OR visit www.ups.com/pickup to arrange for a free pickup. Returns must be postmarked within 7 days of receipt of your return authorization email.

You will receive an email once your return has been processed. Please allow 5 business days from the time we receive your return for it to be processed. The refund will be processed in the original form of payment. Please allow up to 1 billing cycle for the credit to post to your account. Original shipping charges and any shipping taxes are non-refundable.

Does ectu offer exchanges after purchase?

ectu does not currently offer exchanges on merchandise purchased on our website. If you are looking for a different color of an item already purchased, you can simply return the item in your possession and place a new order for the desired item.

PRODUCT INFORMATION

Where does the name “ectu” mean?

Our brand name “ectu” is an acronym. The name unifies our friendship within one word. The “e” and “c” in the name stand for the initials of our first names, Elizabeth and Connie; the “tu” stands for both of our husbands’ last names as both last names begin with “tu”. We felt that this was too coincidental to pass up. Furthermore, we derive tremendous support from our husbands, so it only made sense to include all our initials in the brand!

Whom are the bags made for?

ectu bags are crafted for the modern working woman that appreciates simplicity in her most honored pieces. She believes in purchasing luxury products that are designed and crafted with intention and solidly made to fit her multi-dimensional lifestyle.

Where are ectu handbags made?

After an exhaustive search across Europe, we interviewed dozens of leather factories, until finally identifying the craftsmen we wanted to work with in Ubrique, Spain and Florence, Italy. World-renowned for their generations-long leather industry, Ubrique and Florence both have been tapped by numerous luxury brands over the years. Local knowledge in leather is unmatched, from accessing the finest calfskin leather to tanning, precision-cutting, and stitching. We’re thrilled and grateful to have discovered these factories to craft the ectu line. As the leather trade is at the very heart of their cultures, each ectu bag is created by a select few leather artisans, personally chosen by us, to deliver the ultimate in simplicity and sophistication.

What type of leather is used to create an ectu bag?

All of the ectu weekender bags are crafted from full grain, luxury Italian calfskin leather. Full grain leather is considered the highest grade of leather because it comes from the strongest and the most aesthetically pleasing part of the hide. All of our leather is treated for durability to maintain a pleasing aesthetic while protecting against scratches incurred from daily use.

Why is Italian Leather better?

Unlike most leather hides in the market, Italian leather is highly known for its exquisite character and its long-lasting strength. Italy has a tradition of leather-making dating back nearly a millennium, which resulted in a wealth of generational knowledge in producing the best leather hides in the tanneries and crafting truly unique pieces out of the best materials.

How does ectu quality compare to other luxury designer leather handbags?

ectu luxury bags are handcrafted from premium, full-grain Italian leather. We pay a close eye to all hardware, ensuring the leather is coupled with classic silhouettes and accents, together elevating your luxury weekender to the most cherished item ever to grace your arm, well, at least second only to your significant other! All ectu bags are created in Italy where the leather trade has evolved over generations. We only produce our bags in small batches to ensure the highest quality, with ectu reps personally inspecting each bag so that our clients are greeted with a product that has gone through thousands of stages of excellence before reaching their hands.

How should I care for my ectu bag?

While ectu bags are durable, it’s important to keep them away from heat. As well, the full grain Italian calfskin is impressionable to oil-based substances. Although we treat the leather with a protective coating, it’s important to quickly wipe away any dirt or spills with a damp cloth and allow the leather bag to dry naturally. Finally, every ectu bag is packaged in a beautiful cloth bag to keep the bag dust-free when not in use.

Will the ectu weekender bags meet the carry-on requirement?

Yes. All of our weekender bags meet the carry-on requirements. Depending on how you pack the bag, these weekenders could also be considered as a personal item for the majority of airline carriers.