FAQs

COVID-19 UPDATE:

As the crisis continues to unfold, we are fortunate enough to be operating and continue to accept and fulfill orders. We are adhering to the strict CDC guidelines and doing everything in our power to ensure the safety of our customers and our team. Here are a few changes that we have made:

CUSTOMER & TEAM SAFETY

Our team are washing their hands frequently and have been provided non-medical masks and gloves to wear while in the warehouse and packing your items for delivery. Our packing area is constantly being sanitized and wiped down to ensure that the package is sent to you in a safe and hygienic manner.

SHIPPING and RETURNS

Please allow us an extra few days to ship your order as we make these adjustments. We have also extended our returns period to 21 days. And as usual, returns are free for all US orders. For more information, please contact us at info@ectula.com.

For better or worse (we hope for the better soon), WE ARE ALL IN THIS TOGETHER.


SHIPPING & RETURN POLICY

What countries does ectu ship to?
How many days do I have to return my product?
How to ship back my return?
Does ectu offer exchanges after purchase?

PRODUCT INFORMATION

Where does the name “ectu” mean?
Whom are the bags made for?
Where are ectu handbags made?
What type of leather is used to create an ectu bag?
Why is Italian Leather better?
How does ectu quality compare to other luxury designer leather handbags?
How should I care for my ectu bag?
Will the ectu weekender bags meet the carry-on requirement?