As the crisis continues to unfold, we are fortunate enough to be operating and continue to accept and fulfill orders. We are adhering to the strict CDC guidelines and doing everything in our power to ensure the safety of our customers and our team. Here are a few changes that we have made:
CUSTOMER & TEAM SAFETY
Our team are washing their hands frequently and have been provided non-medical masks and gloves to wear while in the warehouse and packing your items for delivery. Our packing area is constantly being sanitized and wiped down to ensure that the package is sent to you in a safe and hygienic manner.
SHIPPING and RETURNS
Please allow us an extra few days to ship your order as we make these adjustments. We have also extended our returns period to 45 days. And as usual, returns are free for all US orders. For more information, please contact us at email@example.com.
For better or worse (we hope for the better soon), WE ARE ALL IN THIS TOGETHER.
SHIPPING & RETURN POLICY
Yes, we offer free shipping for all ground orders. Shipping Rates (within the United States) are as follows;
UPS Ground - FREE
USPS 2 Day Priority Mail - $30
Yes, ectu offers free international shipping. International orders are shipped via DHL Express. When your order is shipped from our warehouse, you will receive a shipping confirmation email with your tracking information.
We currently ship to the following countries: Albania, Andorra, Australia, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Cambodia, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Fiji, Finland, France, French Polynesia, Germany, Gibraltar, Greece, Greenland, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Italy, Japan, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malaysia, Malta, Moldova, Monaco, Montenegro, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Russian Federation, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Republic of Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, and Vietnam.
Returns of full-price merchandise are accepted within 14 days of receipt of purchase. Merchandise returned must be undamaged, unused, and with all original tags attached.
Step 1 - Please request authorization to make a return within 14 days of receiving your package by sending an email to firstname.lastname@example.org. Please provide your order number and the item that you would like to return. Our returns team can approve your return and provide you with a pre-paid return-shipping label for US Orders only. For international orders, customers will be responsible for the return shipping cost to have the item shipped back to our warehouse in California in the United States.
Step 2 - Securely repackage your return with protective packaging.
Step 3 - Affix the prepared shipping label to your package.
Step 4 - Drop off your package at a UPS location OR visit www.ups.com/pickup to arrange for a free pickup. Returns must be postmarked within 7 days of receipt of your return authorization email.
You will receive an email once your return has been processed. Please allow 5 business days from the time we receive your return for it to be processed. The refund will be processed in the original form of payment. Please allow up to 1 billing cycle for the credit to post to your account. Original shipping charges and any shipping taxes are non-refundable.
ectu does not currently offer exchanges on merchandise purchased on our website. If you are looking for a different color of an item already purchased, you can simply return the item in your possession and place a new order for the desired item.
Our brand name “ectu” is an acronym. The name unifies our friendship within one word. The “e” and “c” in the name stand for the initials of our first names, Elizabeth and Connie; the “tu” stands for both of our husbands’ last names as both last names begin with “tu”. We felt that this was too coincidental to pass up. Furthermore, we derive tremendous support from our husbands, so it only made sense to include all our initials in the brand!
ectu bags are crafted for the modern working woman that appreciates simplicity in her most honored pieces. She believes in purchasing luxury products that are designed and crafted with intention and solidly made to fit her multi-dimensional lifestyle.
After an exhaustive search across Europe, we interviewed dozens of leather factories, until finally identifying the craftsmen we wanted to work with in Ubrique, Spain and Florence, Italy. World-renowned for their generations-long leather industry, Ubrique and Florence both have been tapped by numerous luxury brands over the years. Local knowledge in leather is unmatched, from accessing the finest calfskin leather to tanning, precision-cutting, and stitching. We’re thrilled and grateful to have discovered these factories to craft the ectu line. As the leather trade is at the very heart of their cultures, each ectu bag is created by a select few leather artisans, personally chosen by us, to deliver the ultimate in simplicity and sophistication.
All of the ectu weekender bags are crafted from full grain, luxury Italian calfskin leather. Full grain leather is considered the highest grade of leather because it comes from the strongest and the most aesthetically pleasing part of the hide. All of our leather is treated for durability to maintain a pleasing aesthetic while protecting against scratches incurred from daily use.
Unlike most leather goods on the market, Italian leather isn’t mass produced. It requires knowledgeable craftsman, familiar with this at times finicky material, particularly in the case of full grain leather which is what we use for ectu bags. There are various layers within a hide of leather, each layer differs in quality. Full grain leather is the top layer of the hide, offering inherent durability while maturing with a unique patina over time.
ectu luxury bags are handcrafted from premium, full-grain Italian leather. We pay a close eye to all hardware, ensuring the leather is coupled with classic silhouettes and accents, together elevating your luxury weekender to the most cherished item ever to grace your arm, well, at least second only to your significant other! All ectu bags are created in Ubrique, Spain where the leather trade has evolved over generations. We only produce our bags in small batches to ensure the highest quality, with ectu reps personally inspecting each bag so that our clients are greeted with a product that has gone through thousands of stages of excellence before reaching their hands.
While ectu bags are durable, it’s important to keep them away from heat. As well, the full grain Italian calfskin is impressionable to oil-based substances. Although we treat the leather with a protective coating, it’s important to quickly wipe away any dirt or spills with a damp cloth and allow the leather bag to dry naturally. Finally, every ectu bag is packaged in a beautiful cloth bag to keep the bag dust-free when not in use.
Yes. All of our weekender bags meet the carry-on requirements. Depending on how you pack the bag, these weekenders could also be considered as a personal item for the majority of airline carriers.